Refund policy

Thank you for shopping with Figuria. We are committed to providing quality collectible figures, blind boxes, anime-inspired decorations, and novelty products. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
The item must not show signs of wear, damage, misuse, or alteration.
Proof of purchase or order confirmation must be provided.

For blind box products, sealed packaging must remain unopened to qualify for a standard return unless the item arrives damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

Opened blind box products where the sealed packaging has been broken.
Gift cards.
Clearance or final sale items.
Customized or personalized products.
Products damaged through customer misuse.

3. Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged product, please contact us within 7 days of delivery.

Please include:

Order number
Description of the issue
Clear photos showing the damage or defect

Our team will review your request and provide an appropriate solution, including replacement, refund, or store credit where applicable.

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing time generally ranges from 5–10 business days depending on your payment provider.
Original shipping fees are non-refundable unless the return results from our error.