Shipping policy
At Figuria, we proudly offer worldwide shipping to customers around the globe.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during:
- Holidays
- Promotional events
- High-demand product launches
- Inventory restocking periods
2. Shipping Time
Estimated delivery time:
- Worldwide: 7–10 business days
Delivery estimates are not guaranteed and may vary due to:
- Customs inspections
- Weather conditions
- Carrier delays
- Regional logistics limitations
3. Shipping Fees
We offer FREE SHIPPING on all eligible orders worldwide.
Additional charges may apply for special shipping requests or remote delivery locations.
4. Tracking Information
When available, tracking information will be provided via email once the order has shipped.
Customers are responsible for monitoring tracking updates.
5. Customs and Import Duties
International customers may be responsible for customs duties, taxes, or import fees imposed by local authorities.
These charges are not controlled by Figuria and remain the responsibility of the recipient.
6. Lost or Delayed Shipments
If your package appears delayed or lost, please contact our support team.
We will work with the shipping carrier to investigate and provide an appropriate resolution whenever possible.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Orders shipped to incorrectly provided addresses may not qualify for replacement or refund.
8. Contact Information
Figuria.online
Email: support@figuria.online
Phone: +1 604 589-4738
Address: 11255 133A St, Surrey, BC, V3R 2Y8, Canada